** Update Friday 14th May **
As a practice we are aware of the communication from NHSE and media this morning regarding the opening up of GP receptions and appointments as of Monday 17th May. As a practice we are reviewing how we can maximise patient access, whilst maintaining safety for patients and staff safely as guidance changes.
At Wem & Prees Medical Practice have continued to work and support patients throughout the whole of the pandemic and have responded to more calls from patients throughout the whole of the pandemic and responding to unprecedented levels of demand. In the period March and April 2021 alone we have dealt with more calls than in any other period on record, and as a practice will continue to meet the needs of our patients as best we can, whilst continuing to support the COVID Vaccination program.
In the short term we will continue to limit access to the premises, and offer a triage first service in order to ensure patients are treated in the most appropriate way and will continue to offer remote consultations and appropriate face to face appointments until a safety review is completed.
We can confirm that face to face appointments HAVE continued throughout the whole of the pandemic, however we reinforce that this is following a triage first service in order to maintain the best interests of both patients and staff.
CHANGES MADE TO APPOINTMENT BOOKING SYSTEM
We have taken the decision to change our appointment system and how we make appointments. This is to ensure we continue to look after our patients in the safest possible way. We are following advice from NHS England, Public Health England and the Health Secretary.
IF YOU FEEL ILL AND NEED AN URGENT APPOINTMENT BUT DON’T YET HAVE ONE:.
Going forward Clinicians will be dealing with urgent problems on the day. This ensures that all patients who need urgent care are still able to access it. The Practice is OPEN call the practice as you normally would and a clinician will call you back.
WHAT IF I AM FEELING ILL AND THINK I HAVE CORONAVIRUS COVID-19?
- If you are worried you may have Coronavirus (COVID-19) then you should cancel your appointment with us by phone (do not come into the surgery) and call 111 for advice and help. There are now testing facilities for COVID-19 in Shropshire that can be accessed via 111. Staff at 111/Shropdoc have been specifically trained to manage COVID-19 and should be your first port of call.
- Symptoms of Coronavirus commonly include fever, a persistent cough, shortness of breath, as well as other flu like symptoms.
We have adapted a remote consultation policy at the practice, therefore patients who require urgent, on the day assessments will be put on to our telephone triage system, patients with the ability to receive video calls may be asked to do so in order to be assessed remotely and others may be asked to submit an eConsult. Face to face appointments will only be offered if deemed clinically appropriate.
Our Phlebotomy service will continue for urgent/necessary bloods such as INR’s and other drug monitoring. All routine, non-urgent blood tests will be cancelled again by text or telephone.
Child Immunisations clinics have been cancelled in their current form however children are still able to receive their vaccinations but this will not be in a grouped clinic environment. All parents/guardians will be contacted individually with further details.
Any patient who is asked to attend the surgery will be screened for COVID-19 symptoms both by text message and again at the practice door.
We do insist that anyone with COV-19 symptoms asks a friend or neighbour to collect their prescriptions for them. If this is a problem we ask you to contact the Practice and we will attempt to find another solution for you.
HOW YOU CAN HELP US
Please only contact the surgery if it is urgent, we are getting a high volume of calls
Do not come to the Practice with symptoms to collect a prescription
Please do not over order prescriptions
Please use Econsult from our main page if at all possible
Do give us permission to contact you by text message; email permission and your number to
These are uncertain times for all of us and we ask all our patients to respect our staff members and understand the decisions that the practice has made in regards to these changes.