Patient Online Access


We will not currently be accepting any printed or posted application forms for online patient access in light of COVID.

Due to the identification process we are currently unable to verify identity face to face and therefore cannot accept new applications in this way.

Patients can however request access to online services through the NHS App. 

The NHS App verifies your identity on our behalf and therefore this is our only current solution.

Any posted/printed applications sent to either surgery will not be processed. 


Patient online gives patients the option to make appointments, order repeat prescriptions and view their electronic medical record online, using their computer, tablet or smartphone rather than having to phone or visit their practice.

Wem & Prees Medical Practice recognises the benefits of patient online access and is committed to enabling patients access in an efficient manner whilst ensuring that appropriate checks and safeguards are in place to ensure that the interests our patients are protected and that there is no misuse of the system.

Most general practice services rely on varying levels and methods of identity verification. Access to online services demands a more consistent and robust approach to ensure patient confidentiality while providing them with secure access to personal and sensitive data. A secure identity verification process is required before full access to appointment, repeat prescription ordering or record access services may be enabled for a patient. Every Practice is required to verify patient identity documentation, or individually vouch for each patient requesting access to online services. Proxy access can also be obtained and refers to access to online services by somebody acting on behalf of the patient and usually with the patient’s consent. To obtain formal proxy access a person must register at the Practice for online access to the patient’s record, though the proxy does not have to be a registered patient at the Practice.

Before new patients register for access to their practice’s online services, it is important that they understand that they will be responsible for protecting the information about them that they will see, please read the patient responsibility policy carefully along with the patient leaflet.

If you would like to apply for access to online services please complete the relevant application form below and bring this to the surgery along with appropriate identity documentation which must include photo identification and proof of address. Please Note these must be 2 separate identifiers and 1 piece of identification documentation cannot be used for both i.e. driving licence shows picture and address however this can only be used as one form of identity and either another piece of photo ID or proof of address will be required.

 Guidance for patient responsibility


 Patient responsibility policy

 Detailed coded access

 Patient online leaflet

 Patient online - application form

 Patient online - proxy application form

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