WEM MEDICAL PRACTICE CHARTER

This medical practice aims to provide a high quality service where, as a patient you:

• Are treated considerately at all times;
• Are given an appointment on the day of request if your need is urgent;
• Can expect to see a doctor about a routine matter within 48 hours of request.;
• Are seen within 20 minutes of your appointment, or be given an explanation about the delay;
• Can speak to any member of staff in private if you ask to do so;
• Have your medical information held at the surgery treated in confidence;
• Are given a full explanation about your treatment and;
• Can ask the receptionist to arrange for you to speak to the doctor or nurse directly if you need to.

As a patient of this practice we ask that you help us give you a quality service by:

• Treating staff politely;
• Only asking for an urgent appointment if you need one;
• Arriving on time for your appointment;
• Canceling your appointment if you are unable to attend;
• Telephoning, whenever possible, before 10.am. If you, or a member of your family think a home visit might be necessary;
• Only asking for a visit outside surgery hours in an emergency;
• Letting the practice manager know if you are unhappy with any of the services we offer; and
• Talking to the doctor if you are unhappy about your treatment.

There are other procedures in place at the surgery.
Please use the links on the left to access them.